Remote service
Our support team looks at your PC screen with you to find and fix the problem. Connections start from the remote support center.
Open the remote support center (new tab, English)
How to connect
- Remote support request — after the support team contacts you, download and run the remote support program from the center.
- Standby access — turn on Standby in the program and give the support team your PC name and password; from then on we can connect directly.
- Windows Quick Assist — connect with the built-in Windows feature, with no installation.
Please back up important data before connecting. It helps if no patient-identifying or financial information is visible on the screen. Remote access records may be kept for quality checks and dispute resolution.
Help desk
You can always reach us by email and phone.
- Email: contact@smartcareworks.com
- Phone: +82-70-4148-2000
When you contact us, it helps to include the product name and version and a short description of what happened. Please remove patient-identifying information from screenshots and logs.
Supported products
We support GoWIX Cloud, GoWIX On-premise, GoDR Medical, GoDR Vet, GoDR Dynamic and GoStitching.